Thursday April 29, 2021, 9am-12pm EST
9:00 am - 9:20 am
9:20 am - 9:50 am
Retail Data and Trends
The key to deciphering change is studying the tends. Gain insight into current consumer trends in retail and learn how these trends pertain to the Quebec market. Retail Council of Canada partners deliver best in class in research that make an impact for retailers.
9:50 am - 10:20 am
The Fundamentals of Retail Marketing
With rapid culture changes in society so come evolving consumer expectations and psychology but the fundamentals of retail marketing remain. Hear from brands who are tapping into the fundamentals and building stronger relationships with their customers.
10:20 am - 10:45 am
Building Resilient Teams
In times of uncertainly having a cohesive and agile team is critical in remaining customer centric to drive strong results. Retailers join us for a discussion about how employee wellness and engagement has become a central part of their operating strategy for business continuity.
10:45 am - 10:50 am
Maximize Revenue and Improve Customer Experience with Genesys Cloud
Ecommerce is growing quickly and retailers are facing new challenges. Curious how you can better serve your customers and maximize your income in this new context? Paxyl can help you!
10:50 am - 11:00 am
11:00 am - 11:15 am
Voice of Retail: RCC Member Update
Government relations is at the heart of Retail Council of Canada’s service to its members. Our team shares a detailed update on provincial and federal files they are working on and how you can get more involved in the process.
11:15 am - 11:40 am
Business Reinvention in Retail
Out of the warehouses and into the stores, the supply chain in retail has revolutionized with brick and mortar and curbside now participating in the last mile. Hear from retailers who have had to make significant strategy adjustments while staying focused on creating a frictionless experience with quick pivots and transparent communication.
11:40 am - 12:10 pm
Retail e-Commerce Roadmap
Ecommerce has grown in the importance and retailers must ask themselves if it is helping or hindering the customer’s journey. This session features retailers talking about how their eComm journey has improved consumer experience and the critical priorities that are constantly evolving.