Thursday April 29, 2021, 9am-12pm EST

9:00 am - 9:20 am

Opening Remarks

MinisterPierreFitzgibbon0

Minister Pierre FitzgibbonMinister of Economy and Innovation, Quebec Government

MarcFortin0

Marc FortinPresident, Quebec, Retail Council of Canada

AnaisTrifiro0

Anais TrifiroDirector, Member Communities and Education, Retail Council of Canada

9:20 am - 9:50 am

Retail Data and Trends

The key to deciphering change is studying the tends. Gain insight into current consumer trends in retail and learn how these trends pertain to the Quebec market. Retail Council of Canada partners deliver best in class in research that make an impact for retailers.

ChristianBourque1

Christian BourqueExecutive Vice President and Senior Partner , Leger

FrancisParisien1

Francis ParisienVice President Eastern Canada, NielsenIQ

Jean-PhilippeGauthier1

Jean-Philippe Gauthier Head of Platforms & Digital Marketing Transformation, Americas Platform Solutions & Innovations, Google Canada

MarcFortin1

Marc FortinPresident, Quebec, Retail Council of Canada

9:50 am - 10:20 am

The Fundamentals of Retail Marketing

With rapid culture changes in society so come evolving consumer expectations and psychology but the fundamentals of retail marketing remain. Hear from brands who are tapping into the fundamentals and building stronger relationships with their customers.

AlainTadros2

Alain TadrosVice President Marketing, Metro Inc.

ArianedeWarren2

Ariane de WarrenExperiential Marketing Director, Donations and Sponsorships , SAQ

JudithFetzer2

Judith Fetzer President & Co-Founder , Cook it

NicolasDuvernois2

Nicolas Duvernois President, Duvernois Inc.

10:20 am - 10:45 am

Building Resilient Teams

In times of uncertainly having a cohesive and agile team is critical in remaining customer centric to drive strong results. Retailers join us for a discussion about how employee wellness and engagement has become a central part of their operating strategy for business continuity.

CarolineTurcotte3

Caroline TurcotteDirector, Culture & Development, ALDO Group

MartinFoster3

Martin FosterVice President, Business Development, Predictive Success Corporation

10:45 am - 10:50 am

Maximize Revenue and Improve Customer Experience with Genesys Cloud

Ecommerce is growing quickly and retailers are facing new challenges. Curious how you can better serve your customers and maximize your income in this new context? Paxyl can help you!

Jean-FrancoisPrevost4

Jean-Francois PrevostPresident, Paxyl Solutions

10:50 am - 11:00 am

Coffee Break

11:00 am - 11:15 am

Voice of Retail: RCC Member Update

Government relations is at the heart of Retail Council of Canada’s service to its members. Our team shares a detailed update on provincial and federal files they are working on and how you can get more involved in the process.

Jean-FrancoisBelleau6

Jean-Francois BelleauDirector, Government Relations Quebec, Retail Council of Canada

PhilippeCantin6

Philippe CantinSenior Director, Sustainability Innovation and Circular Economy , Retail Council of Canada

FrancisMailly6

Francis MaillyDirector, Government Relations, Grocery Division, Retail Council of Canada

11:15 am - 11:40 am

Business Reinvention in Retail

Out of the warehouses and into the stores, the supply chain in retail has revolutionized with brick and mortar and curbside now participating in the last mile. Hear from retailers who have had to make significant strategy adjustments while staying focused on creating a frictionless experience with quick pivots and transparent communication.

MichèleBilodeau7

Michèle BilodeauMarketing & Client Experience Director, Surmesur

CarlBoutet7

Carl BoutetChief Strategist, Studio RX

11:40 am - 12:10 pm

Retail e-Commerce Roadmap

Ecommerce has grown in the importance and retailers must ask themselves if it is helping or hindering the customer’s journey. This session features retailers talking about how their eComm journey has improved consumer experience and the critical priorities that are constantly evolving.

Jean-MichelMaltais8

Jean-Michel MaltaisSenior Vice-President, Omni-Channel, New Look Vision Group

LucieMercier8

Lucie MerciereCommerce and Media Director, Yves Rocher Canada

CharlesDeBrabant8

Charles De BrabantExecutive Director, Bensadoun School of Retail Management, McGill University

Sarah-LauraWagner8

Sarah-Laura WagnereCommerce Manager, Nespresso Canada

12:10 pm - 12:15 pm

Closing Remarks